Our Staff

I was born and raised in Michigan and began working for NewSound in August of 2011. Working for NewSound has been a great experience. Helping people hear is so eye opening as each day brings new experiences and challenges. What better job can you ask for when all that is required of you is to open your heart and do the best that you can for each patient. Giving back to the community is a fulfilling accomplishment. I have a passion for basketball and football at both the college and professional levels. I am a University of Michigan Sports Fanatic – GO Blue!!!

I have over 11 years of working in the medical field with a concentration in case management within the nonprofit realm. I genuinely enjoy working with the local community of Laredo! I have a passion for helping those in need. It has been such a joy, seeing the difference we make on the daily basis with every patient that walks through our clinic; We strive to help those in our local community hear better and ultimately give them a better quality of life.

My name is Jacqueline Ugarte, and I am an Audio Technician. Helping people is one of my biggest passions. My role allows me to help patients and provide an overall great experience, making them comfortable and establishing a connection.

When I am not at work, I usually am watching movies, hanging out with my dogs, and spending time with family and friends.